Thursday, October 16, 2008

Modi to lead largest onshore domestic BPO

SPICE Televentures Ltd, which is part of the $1.5 billion Spice Group, Spanco Telesystems and Solutions Limited, recently signed a memorandum of understanding to create India’s largest onshore domestic BPO. The JV will see the merger of three leading domestic BPOs in the onshore space, comprising Omnia BPO Services Ltd (a Spice Televentures subsidiary) and Bharat BPO (an existing JV of Omnia and Spanco Telesystems) and Spanco BPO Services.

The new entity will provide voice- based backoffice and contact centre services to clients including customers across diverse segments in banking, financial services and insurance (BFSI), telecom, travel and eGovernance in the country.

“The joint venture reveals,” Dilip Modi, chairman, Omnia BPO Services Ltd and chairman of the new JV, ”will see an investment upwards of Rs 500 crore in growing its presence across India over the next two years.” From having 7,000 seats in 18 centres spread across 10 cities including NCR Delhi, Mumbai and Kolkata, it plans to take it to 15,000 seats by March 2010 with a focus on Tier 2 and Tier 3 cities going forward, says Modi.

Modi says that they will have an edge over the competition because they can provide end-to-end solution to customers.


October 16, 2008