New Delhi, February 2009: HotSpot, India’s leading multi-brand telecom retail chain, has geared up to provide complete peace of mind to customers with the launch of ‘Mobi SafeGuard’, a unique, all-inclusive warranty for mobile handsets. Applicable when purchased with new handsets, Mobi SafeGuard covers repair of all kinds of handset faults including liquid and physical damage for a 2 year period.
Speaking at the launch of this new initiative, Mr. Sanjeev Mahajan, CEO, HotSpot Retail Ltd. Said. “Indian consumers have the purchasing power and inclination to own good handsets but also look for reassurance of its service in the long-run. Mobi SafeGuard redefines the traditional covenants of mobile phone warranty by covering the handset device for liquid & physical damage, a service that is not covered even under the manufacturer’s warranty.
Mobi SafeGuard also provides a 2-year extended warranty that adds to the average life of the phone, and moreover if the handset is not repairable, we will provide a refund equivalent to 50% of the existing market value of the particular mobile handset model. Our wide range of mobile handsets, accessories and airtime options along with our service network, aims to meet the needs of today’s consumer.”
Cost of the handset = Cost of Mobi SafeGuard
Up to Rs. 5,000/- Rs. 300
Rs. 5001 – Rs. 10000 Rs. 600
Rs. 10001 – Rs. 15000 Rs. 1200
Rs. 15001 and above Rs. 1500
In addition, Mobi SafeGuard also helps the retailer garner more margins while selling new mobile handsets, and is available in various denominations as per the cost of the mobile handset model. The product is available at most multi-brand outlets and can initially be purchased with GSM handsets of Nokia, Samsung, Motorola, Sony Ericsson.
About Spice Televentures & HotSpot Retail
Spice Televentures is part of the Dr. BK Modi led Spice Group (a conglomerate in Telecom, Technology, Entertainment & Financial Services verticals). The Spice Group has a long and rich 30-year history in pioneering products and services in technology, automation, IT and telecoms in the Indian market.
Spice Televentures is the new holding company and promoting company which manages and operates the interests of Spice in the domain of Mobile devices (Spice Mobiles), Mobile Value Added Services (Cellebrum), Application Development (Mobisoc), Mobile & Tech Products Retail (HotSpot), and BPO & Back Office Services (Bharat BPO).
HotSpot Retail is a leading mobile phones, accessories and services retailer, voted the best in Customer Service by Mint-Pitch and voted the Best Large Format Retailer in North India by Voice & Data.
A great way to ensure that customer delight is an integral part of our services always and at all cost—way to go!
Congratulations to the HotSpot—TEAM.